Lee Hawden

Google Reviews.

Medway Funeral Director's offered a truly unique and personal funeral for my brother. They used his own vehicle to take him to the crematorium and the whole funeral was yellow themed to match. It felt more like an outing than a funeral, the friendly staff were lovely and put us at ease at such a sad time.

Jane Woodrow
June 16, 2022

Dear Colin, Thank you for providing a smooth and well presented funeral for Nancy today. All the details requested were noted by you, confirmed ahead of time and the support and management of our family pall bearers was ‘just great’ We couldn’t have wished for a better send off for mum The importance of a good send off cannot be underestimated, recognising that it is a time of stress, this was reduced / removed and all in your good and capable hands. Having your team also wear their ties of colour, ensured the flavour of mums send off was upheld. Their smooth support to me in the supply of pocket tissues was so appreciated. Immediate and kind. We appreciate all the support that you offered in this funeral journey and without question would recommend you to others. Please feel free to use this in any document promoting your services, as at the time when you need support such as you and your team have provided. It does make a world of difference to the recently bereaved. With best wishes and respect Anne Rourk & Chris Smith Above is the email sent to Colin and the team, We cannot recommend any more than 5 stars., this is not the first experience a few years ago Chris was supported well on the loss of her husband and we returned for our mum. We even planned a Golden Charter with them and this was managed kindly and expediently. Safe hands, compassionate and caring with attention to detail and following the loved ones wishes and those of their family. What more could you wish for.

Anne Rourk
July 28, 2023

I suddenly found myself having to organise a funeral, which I'd never had to do before. I contacted Medway funeral directors to walk me through the process and Colin was so informative and supportive. There was no pressure to use them it was Colin's sincerity and compassion that made me go back after we registered the death. Budget was an issue but we still managed to give our loved one the best send off. I hope that I don't have to go through the process for a while yet but if I do I know where I will go. Thank you so much to Colin and the team I can't thank you enough.

Leisa Coombs
October 16, 2022

Death is never easy for anyone. Being a married couple we have come across death in our life. However, losing our baby boy Beau a week before Christmas has broken us more than we could have ever imagined. We were lucky enough for Colin to carryout a funeral for one of our family members two years ago. Whilst dropping off something previously he mentioned that he leaves a night light on for all the little angels in his care. This resonated with our family and little did we know that we would need it. As you can imagine in hospital saying goodbye to your little man would never be easy but knowing Colin would look after him, made it possible for us to go home. Throughout the planning of the funeral, Colin did everything to make the day special, be it arranging a private car for just mum, dad and baby, to picking out the right celebrant. Walking in with my husband as he carried our boys casket and making sure we were okay and had our alone time at the end of the ceremony. We also had a charity go to Medway Funeral Directors to do hand and feet casting and the review they gave of Colin was outstanding with the care and attention he took with our baby. I don't think we could ever truly express or show our gratitude how much Colin has helped throughout the whole process. And given even after all of this when the funeral was over and my husband shook his hand and handed him a roll of money, he simply refused and said that it was his honour.

Jessica Grover
March 28, 2022

How to begin, we lost our Mum, she was our world our Angel on earth. Mum knew she going and she had said a lot of what she wanted. She wanted the service on the Hill (Frindsbury), as a family we have used them under different owners over the years. My sister and I made the call in the early hours of the morning after Mum passed, the guys were prompt, efficient and caring. We then made an appointment to see the Funeral Director and this was Colin. No idea how long we sat with him but nothing was a problem. He guided and suggested with great care and compassion. We placed the whole service in his hands, Mum had chosen a coffin which Colin sourced for us, he put us in touch with an amazing Celebrant (Kathryn Sansom) and made all the arrangements. Not sure if our requests were different, fussy or OTT but it did not matter the attention Colin and team gave us was EXCELLENT. On the day Colin and the team wore Pink Ties as Mum had asked for Pink ... I can not praise them high enough even our Limo driver who had only passed his test a week previous! (Humour, but done perfectly to suit the time). You helped make Mum's celebration of life special. The only step you could have gone further would have been to bring her back!..... Thank You Colin and Team.

Dil-Darren Waterhouse
August 14, 2022

Testimonials

Hi Colin, Just wanted to say a big thank you to you and your team, you really are a credit to the Company. I don’t think I have been to a nicer celebration of life. My husband R would have loved it. Although it was a very sad day, it was also a happy one. Please also send a big thank you to Kathryn, what a truly lovely lady. Once again thank you for all your help. Kind Regards MC
November 2020

Hi Colin

Dear Emma & Tara I just wanted to say thank you so much for everything you did for my dads funeral on the 29th January 2021. We are so grateful for all you did for us and looking after J. Thank you for introducing J to us, he was just amazing and very comforting to our family. Take care M & Family
March 2021

Just wanted to say......

Dear Emma Sorry, not too good with words, but just wanted to say thank you so very much. Couldn’t have wished for a better team, yourself, along with B, not forgetting the rest of the team, to give Mum the perfect send off. Everyone commented on what a lovely service it was, also thanks for being so kind and special, making me feel a lot more at ease on the sad day. I miss mum so very much, but know i got to say goodbye in a way that meant so much. Thanks again, take care of yourself, with love
December 2020

Thank You

To Colin and your team, I just wanted to say a huge thank you for all your help and support for our family over C’s funeral. You will never know how grateful I am that you brought my boy home for me and I could fulfil my promise to him and spend some precious time with him. You are very caring people and go over and above to make this horrible time more bearable. Many thanks for everything. D, A & family
January 2021

I just wanted to say...

Colin and the team at Medway Funeral Directors Thank you for the kindness shown during our difficult times. Your help and support has been very much appreciated. Kind regards, Mrs C & Mrs C
February 2021

Thank you

Dear Colin & Team We all just wanted to say a BIG heartfelt thank you for all of your hard work, patience and support at our mums funeral this past Monday. We absolutely made the right choice and will definitely recommend your services. You were professional, warm and kind start to finish and we felt confident throughout. We appreciate you bearing with us throughout all the correspondence and for taking such good care of mum. Warmest wishes and so many thank-yous. S, L, N & S xxx

Colin & Team

Dear Colin Thank you for your time and sensitivity in arranging mum’s funeral. In particular we appreciated the time you spend initially explaining everything to us. We were pleased with how the service went, it was very well organised. With best wishes from D, J & I
February 2021

Thank you

To Emma & Team, I just want to say a big big thank you again for everything you have done for me and my children at this very sad time. I honestly had no idea what i was doing, and you made it all so easy, even in the strange and uncertain time with the virus. Emma, i absolutely hate talking on the phone, gives me so much anxiety, but that very quickly went away with how kind and caring you are. You are amazing, and i thank you again and again for all your help and support, and to everyone at Medway Funeral Directors, just a massive thank you for helping us at this heartbreaking time. I’m so so grateful. Lots of love MW……

Sent to Emma at our Medway branch

To Emma, Tara & Team We just wanted to say thank you so much for all of your help, support and kind words at such a difficult time. The way you’ve looked after Dad for us, it’s helped more than you realise. You’re a special, kind of group of people and we won’t forget what you’ve done for us and Dad ❤️ Love L, S & S
January 2021

To Emma, Tara & Team

Dear Colin, We as a family would like to say a big thank you for looking after our Mum so carefully. We felt she was safe with you and your team. As you know we were all nervous about seeing her, but she looked so beautiful, just like our Mum. Thank you to your team for wearing blue ties – a lovely touch. Mum was a special person who we all loved so much and no-one can ever take her place. T, S, R, S, A, M, E, N, M, L & G

Thank you Colin

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